Let i vægt, stærk i design. Designet til dem, der kræver det absolut bedste i mobil databehandling.
Tecra
Vores bærbare Tecra-computere tilbyder alt, hvad en professionel bruger kan ønske sig og er udviklet til at hjælpe dig med at arbejde mere effektivt.
Satellite Pro
Satellite Pro-modellen giver dig styrke og pålidelighed sammen med intuitiv betjening, og er udviklet til at klare alle forretningssituationer.
dynaEdge
Forestil dig, at du giver dine medarbejdere adgang til den viden og de data, de har brug for lige præcis, når de har brug for den.
Vil du begynde at arbejde med dine nye Dynabook-enheder, lige når du får dem? Så klarer vi den perfekte konfiguration!
Garanti-forlængelse
VUdvid din garanti for at beskytte din teknologiske investering på lang sigt.
Onsite-reparation
Har du behov for professionel hjælp, uanset hvor du er?
Så kan du bare ringe.
Supporttjenester
Business Support Portal. Administrer alle dine Dynabook/Toshiba-aktiver på én platform – for maksimal brugervenlighed.
Få maksimal sikkerhed med Mobile Secure Client Vores VDI-platform giver alle friheden til at blive mere motiverede og produktive.
dynaEdge med Smart Glass-løsning
Forestil dig, at du giver dine medarbejdere adgang til den viden og de data, de har brug for lige præcis, når de har brug for den.
Platinum Support Service
The premium choice for your On-site Service
Dynabook's Platinum Support Service is a first-class solution that combines
high-performance tools and expert services to keep your business running
smoothly. It includes on-site repair during the next business day (NBD)* to
resolve any disruption as quickly and efficiently as possible, and a Hard
Drive Retention Service for extra peace of mind.
To make the service a perfect fit for your business, our personalised
Business Support Portal enables you to maintain and keep track of all your
mobile assets. Dynabook's dedicated support also uses remote diagnostics to
report on the status of your devices, so you can proactively reduce the risk
of business interruptions.
Contact us
If you would like to purchase the Platinum Support
Service or need further information, please get in
touch with us or find a Dynabook dealer near you.
What makes the Platinum Support Service the premium choice?
| Standard Warranty |
Gold-On Site Service |
Platinum Support Service |
|
|---|---|---|---|
| Laptop warranty | Standard Warranty 1 year | Gold-On Site Service 3-4 years | Platinum Support Service 3-4 years |
| Global coverage | Standard Warranty |
Gold-On Site Service |
Platinum Support Service |
| Phone diagnosis | Standard Warranty |
Gold-On Site Service |
Platinum Support Service |
| Free CRU** parts shipment | Standard Warranty |
Gold-On Site Service |
Platinum Support Service |
| On-site hardware repair | Standard Warranty  |
Gold-On Site Service |
Platinum Support Service |
| Turnaround time | Standard Warranty10 days | Gold-On Site Service Next business day* | Platinum Support Service Next business day* |
| Business Support Portal License | Standard Warranty |
Gold-On Site Service |
Platinum Support Service |
| Hard Drive Retention | Standard Warranty |
Gold-On Site Service |
Platinum Support Service |
| VIP Support Centre | Standard Warranty |
Gold-On Site Service |
Platinum Support Service |
| Service Account Manager | Standard Warranty |
Gold-On Site Service |
Platinum Support Service |
| Monthly performance reports | Standard Warranty |
Gold-On Site Service |
Platinum Support Service |
Business Support Portal
Included in the Platinum Support Service
-
Asset management
Get an overview of your assets, including in-depth
details about products and their warranty status -
Service case logging and tracking
Initiate repair cases and see their status online
-
Tailored driver download packages
Benefit from pre-selected driver and software
downloads, tailored to each model number -
Order of customer replaceable units
Simply order required CRU** parts for self-repair
Benefits that draw distinctions
Long-lasting peace of mind
The Platinum Support Service will protect your laptops for up to four years and
offers increased flexibility through global coverage. With on-site repair and Hard
Drive Retention, you can expect premium support and security that lasts longer.
Significant time savings
When you’re facing laptop issues, our On-site NBD* Repair Service gets
you back to work in no time. All Business Support Portal functions are geared
towards faster processing using clear structures, pre-filled forms for case
logging, and pre-filtered driver downloads.
Comprehensive control
The Business Support Portal gives you the opportunity to view and export details of your assets and their warranty status. For full control, you can track open service cases and, if required, we will also provide regular performance statistics, such as repair rates or turnaround times.
Individual support
You can count on us anytime with remote problem diagnosis and helpdesk services. For individual and extended support, you will also benefit from a dedicated Account Manager and personal VIP Support Centre.
Add-on services
For further reassurance, you can add the following services onto the Platinum Support Service to extend your warranties.
Replacement
Replacement
Find out more
Get detailed information about the Platinum Support Service.
*Subject to cut-off time (3pm) and parts availability
**Customer Replaceable Unit (CRU)